Back to top
Go to bottom

Frequently asked questions by NCPB Customers?

The National Cereals and Produce Board is a State Corporation established under an Act of Parliament (Cap 338) of 1985 with the reasonability of procuring, storage, maintenance and distribution of the strategic reserve and famine relief stocks on behalf of the Government of Kenya. It operated – and its predecessor statutory bodies- as a monopoly up to the year 1993 when, with the advent of economic reforms, the sub-sector was liberalized. The Board has consequently been transformed a commercial entity.

What is the vision/mission/mandate/function of NCPB?

  •     Vision

A world class corporation in agricultural commodity trade and grain management.

  •     Mission

To trade in quality grains, agricultural products and related services

    •        Mandate

1. Commercial trading in grains; which is the core business of the Board, deals in various products and offers related services to its clients in competition with other players in the industry. Grain products include maize, wheat, beans, rice, millet and sorghums.

2. Service offered by the Board include :leasing out surplus facilities, grain drying, weighing, fumigation, grain cleaning, grading, warehousing, bagging at silos, clearing and forwarding, and hiring of tarpaulins and dun ages.

3. Provision of commodity handling and other grain related services including carrying out various social functions such as Strategic Grain Reserve and Famine Relief in collaboration with national and county governments;

4. Provision of storage and grain maintenance services to clients

5. Provision of information on national and international grain trading.

What are the functions of the Board?

i) To undertake all aspects of grain trading and develop a dynamic, viable and profitable business commercially oriented to acquisition, trading, marketing including importation/exportation, storage, handling, transportation, processing, packaging, preservation and any other associated services including promotion of grain production

ii) To undertake procurement, storage, maintenance and management of Strategic Food Reserve and Famine Relief stocks on behalf of the Government

iii) To achieve the optimum possible level of commercial performance in all areas of its activities including maintenance of standards of food quality and food hygiene

iv) To develop, create and maintain a management and operating structure and training programme which will provide and exhibit: - Efficiency in all its operations - Job satisfaction and appropriate rewards at all levels of the organization and functions of the Corporation - Responsiveness to high quality service to customers of the Corporation, and - Social responsibility to the public in general and in particular to the community in which the Corporation does business by endeavouring to accommodate these desirables when able to do so

v) To promote and encourage the utilization of the latest technology in advancing the food industry and to increase the efficiency of the local food industry and facilitate rapid national development and

vi) To carry on and to transact any other commercial, manufacturing, financial, agricultural business and operations which the Corporation may think directly or indirectly conducive to any of its objects.

  •     At what prize is NCPB currently buying maize?

o Ksh 3000 per 90 kg bag

  •    What is selling prize of maize by NCPB?

o Kshs. 2,500 per 90kg bag

  •    Who is eligible to purchase maize from NCPB?

o Maize millers, animal feed manufacturers, industrial users of maize, individual consumers, institutions and any other users.

  •    How do you ensure that maize is not contaminated with aflatoxin?

o NCPB takes in maize that has dried to the right parameter. The moisture content for maize is 13.5%

  •    Where can NCPB maize be accessed?.

o All listed depots. Enquiries can be obtained from the office Sales and Marketing manager-NCPB headquarters


  •     What is the current prize of government fertilizer?

o Planting is

o DAP- Ksh 1800

o NPK- Ksh 1800

o CAN- Ksh 1500 top dressing

  •    What mode of payment is used for purchasing fertilizer?

Commercial Bank (KCB)

  •    What are the procedures of acquiring government fertilizer?

Registration of farmers is the work of Agricultural Officers at Sub County and Ward levels. Farmers who are not registered will not access fertiliser.

1. A registered and vetted farmer will then be issued with an official form by the vetting committee indicating the crops he/she grows and the quantity of fertilizer he/she needs to buy based on the size of land prepared for planting and the available fertilizer as per the allocation on the distribution list.

2. Forms of authorization signatories of the officers vetting farmers shall be availed to the NCPB Regional Manager and Depot Manager in the locality in advance so that the Depot/Silo Manager can authenticate the signature on the vetting forms to confirm if they are genuine.

3. Forms MUST be filled in full, verified and confirmed by the vetting committee. Half-filled forms will not be accepted by NCPB personnel and will be referred back to the vetting committee for fresh vetting.

4. A farmer shall be given original copy for presentation to the designated NCPB Depot Manager for verification against a list forwarded directly by the Agricultural officers to safeguard against alterations or tampering of verified information.

5. After verifying the form is genuine, the depot/silo manager shall confirm the availability of stocks in the store and if adequate, endorses and stamps the voucher and indicates the account number and the bank or Mpesa till number as the case might be.

6. Farmer shall proceed to deposit the cash or pay via Mpesa.


1. Depot/silo manager shall confirm the banking slip and Mpesa transactions using online statements and authorize on the deposit slip attached with fully processed voucher and the farmer's identity cards.

2. Cashier raises a prepaid sales order for the approved quantity.

3. Farmer endorses all provisions of sale documents without fail.

4. Cashier MUST confirm that the ID, the farmers photograph and other details match.

5. Stores clerk after receiving the green copy of sales order from the cashier will proceed to raise customer dispatch advice (CDA) for prepaid sales order or invoice dispatch advice (IDA) for credit sales order (CSO).

6. Customer (Farmer) must sign the customer dispatch advice CDA as provided to confirm having collected the subsidized fertilizer.


1. All the cooperative societies wishing to access subsidized fertilizers must be legally registered

2. Respective members must also be registered farmers in the MOAL&F database fully verified and confirmed.

3. The cooperative society's fertilizer requirements will be rationalized by the respective county to ensure equity in considerations of quantities and types available in NCPB depots as per the allocation.

4. The rationalized quantities by the counties shall be forwarded to the MOALF for approval by the principal secretary.

5. The initialized quantities once approved in the Permanent Secretary will be forwarded to NCPB head office for onward transmission to the depots/silos for implementation

Why is it that they is a problem (delay/shortage) with government fertilizer every planting season?

The Board only provides 30% of the total requirements in the country and the balance of 70% is provided by the private sector. The 30% subsidized fertilizer is in high demand by all the farmers due to the low price resulting to scrambling. Also the Government has put in place stringent measures to make sure that the fertilizer is sourced by the targeted farmer who are the small scale farmers and less fortunate in the community.

Do you have depots in every part of the country and how accessible are they?

NCPB has 110 operational depots located strategically in all the 47 counties.

How does NCPB work with the government and millers in the country to provide maize and fertilizer services to farmers?

NCPB is an agent of the government and carries out various market intervention activities on behalf of the government. These interventions include importing and distributing the subsidized fertilizer to farmers. We also purchase maize from farmers at good prices when the market prices are too low to help cushion the farmers from losses. NCPB has always had a close relationship with millers over the years and when they are unable to obtain adequate stocks of maize from the market, the Board, after receiving approval from the Strategic Food Reserve Trust Fund releases maize directly to the millers to help stabilize the prices and supply of maize flour in the country.

How do you work with the counties and do you work with agriculture extension officers?

So far the Board is currently working with the counties in the distributing their fertilizer as an outlet. In addition the distribution of the subsidized fertilizer is done in collaboration with the county governments. Other avenues of collaboration are being worked out.

What is the role of NCPB in food security?

i) Market outlet for farmers ii) Provision of farm inputs to ensure sustained food production iii) Provision of low cost Warehousing/storage services for safe storage until market prices has appreciated. iv) Graining handling services to reduce post-harvest losses v) Purchase and maintenance of the Strategic Food Reserve for the country

Do you have other services that you give to farmers?

Other services include; Warehousing and storage management, grain drying, grading, cleaning, fumigation, distribution and sale of Agricultural inputs, weighing, testing for aflatoxin, and clearing & forwarding

How do I contact customer care?

You may contact our customer relations

Tel: +254717691117
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
National Cereals and Produce Board
Address: Nyaumba Ya Nafaka, Enterprise/Machakos Road Industrial Area;
P.o Box 30586-00100 Nairobi, Kenya
facebook. national cereals and produce Board
Our operating hours are between 8.00am to 5,00pm from Monday to Friday